Product and sales
hello@empobase.com Walk-throughs, pricing questions, country-office fit, and implementation planning.
Contact
Reach the right person quickly.
Tell us what you are trying to run, report, protect, or explain to a partner. The founding team handles EMPOBase questions directly.
Not sure which inbox fits? hello@empobase.com reaches the founding team for everything.
Walk-through
Request a 15-minute walk-through
See the workflow you care about using sample data. Email your preferred times and time zone, and we will arrange a time.
Use sample data while evaluating fit. Confirm readiness and data-handling requirements before operational use.
Email us at
hello@empobase.com
Include:
- Your organisation
- Country or office
- Which workflow: field to results, procure to pay, finance, or something else
- Preferred times and your timezone
Pick a channel
Choose the topic that fits your question.
Four topics, three email addresses. If you are unsure, email hello@empobase.com.
Security
security@empobase.com Security questionnaires, vulnerability reports, vendor checks, and incident questions.
Privacy and DPA
privacy@empobase.com Data processing agreement requests, privacy questions, and data handling reviews.
Careers and partnerships
hello@empobase.com Trainer, MERL, implementation, and product collaboration conversations.
Implementation fit
What you need before you start.
Bring these with you
- Your own indicators or the ones you want from the pre-loaded library, and the periods you report on.
- Your report and form templates, in the shape you already use them.
- A staff list, and a decision about who approves what — the approval chains follow your roles, not ours.
What support covers
Email support and a walk-through with someone who knows the product. Data migration, template rebuilding and role design are work you do, with our help on the parts that touch the product.
We do not quote a setup duration. How long it takes depends on how settled your indicators, templates and approval roles already are.
Check the fit
What does your team need to connect?
Use these questions to review your current tools and discuss the workflows, limits and handoffs that matter to your team.
- Existing collection tools
- Which forms and collection tools do you use? Review how indicator values will enter EMPOBase; this workflow does not include a live third-party collection connector.
- Statutory accounts
- Review the project ledger alongside your accounting process. Local tax, statutory payroll and country-specific filings remain outside EMPOBase.
- Field connectivity
- Field reporting is online. Offline capture and sync are not promised; discuss the connections your team can rely on.
- Languages
- Language coverage varies by screen. Review your required workflows, documents and AI responses in the languages your team uses.
- Approval rules
- Bring your approval roles and amount thresholds. Review how they map to project access and the configured approval steps.
- Exports and reporting
- List the files, formats and reporting requirements you need. Confirm the current version and plan support them before choosing a plan.
Before you press send
Three details that make the first reply useful.
A few details help us understand your needs. Please use sample information and leave out beneficiary records, personal data and sensitive screenshots.
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Who you are
Your organisation, where you work, and roughly how many people would use the portal.
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What you need to do
Describe the workflow, report or requirement in your own words, without attaching confidential records.
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Any date attached
A proposal deadline, audit window, or reporting date helps us reply in the right order.