Start free. Pay when your country office grows. These are the prices — no inflated list rate to discount from, no enterprise upcharge for humanitarian teams.
Static conversions for illustration. MMK reference: UN Operational Rate of Exchange (UNORE). We charge in USD; your card issuer handles the actual conversion.
Solo M&E consultants kicking the tyres
Small CSOs running 1-2 projects
Country offices, multi-program orgs
Multi-country humanitarian programmes
Dedicated instance, SLA, SSO, BYOK (including Mai AI), audit log, custom DPA. Cap-free storage, donor portal seats, and AI usage, metered at cost.
Donors and external auditors get their own login at app.empobase.com/audit. Scoped read-only access to the projects you choose. No exporting CSVs and emailing them around — reviewers see the live data, with an activity log that records exactly what they looked at.
They never see your HR records, internal finance discussions, or unrelated projects — only what you grant. Revoke access in one click when the audit ends.
Every row is honest about what changes when you move up a tier — capacity, capability, and how much we hold your hand.
Scroll to compare tiers →
| Feature | Free | Starter | Team | Pro | Enterprise |
|---|---|---|---|---|---|
| Projects & access | |||||
| Active projects | 1 | 2 | 5 | 15 | Unlimited |
| 3W coverage dashboard (Who does What Where) | Included | Included | Included | Included | Included |
| Collection links (no-account field data + review queue) | — | 2 | 10 | 50 | Unlimited |
| Archived projects (read-only) | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| File storage | 1 GB | 10 GB | 50 GB | 500 GB | Custom |
| Bandwidth / mo | 2 GB | 20 GB | 100 GB | 500 GB | Custom |
| Users | 3 | 10 | 25 (+$3/extra) | 100 | Unlimited |
| SSO (SAML / OIDC) | — | — | — | — | Included |
| Audit log | — | 90 days | Unlimited | Unlimited | Unlimited |
| Granular roles | Basic | Basic | Standard | Advanced | Custom |
| Donor / audit portal | |||||
| Read-only donor logins | — | 1 seat | 5 seats | 15 seats | Unlimited |
| Scoped data access | — | Per project | Per project | Per project + tag | Per project + tag + custom |
| Branded login page | — | — | — | Yes | Yes |
| Activity log for auditors | — | 90 days | Unlimited | Unlimited | Unlimited |
| MEAL & indicators | |||||
| Indicator library | 5 | 25 | 235 | 235 | 235 + custom |
| Results frameworks | 1 | 3 | Unlimited | Unlimited | Unlimited |
| Field reporting types | SitRep only | 3 of 6 | All 6 | All 6 + custom | All 6 + custom |
| KoboToolbox import | — | Manual | Manual | Automated | Automated |
| Programs | |||||
| Project DPro tools | Read-only | Yes | Yes | Yes | Yes |
| RACI matrix | — | Yes | Yes | Yes | Yes |
| Change control board | — | — | Yes | Yes | Yes |
| HR & operations | |||||
| Staff directory | Yes | Yes | Yes | Yes | Yes |
| Leave / attendance | — | Yes | Yes | Yes | Yes |
| Safeguarding decl. | — | Yes | Yes | Yes | Yes |
| Procurement workflow | — | — | Standard | Advanced | Custom |
| Branding & language | |||||
| Languages | EN | EN + MY | EN + MY | EN + MY + FR/ES (roadmap) | On request |
| Custom logo / colors | — | — | — | Yes | Yes |
| Custom domain | — | — | — | Yes | Yes |
| Donor & compliance | |||||
| IATI export | — | — | — | Yes | Yes |
| Donor reporting pack | — | Basic | Standard | Advanced | Custom |
| Data processing agreement (DPA) | Standard | Standard | Standard | Standard | Custom |
| Infrastructure | |||||
| Hosting | Shared | Shared | Shared | Shared | Dedicated |
| Uptime SLA | — | — | — | — | 99.9% |
| Encryption at rest | Yes | Yes | Yes | Yes | Yes |
| AI assistant | |||||
| Mai chat (RAG + draft) | 10/day | 50/user/day | 250/user/day | 1,000/user/day | Unlimited |
| Streaming responses | Yes | Yes | Yes | Yes | Yes |
| Citations from your docs | Yes | Yes | Yes | Yes | Yes |
| Bring your own AI key (unlimited) | Yes | Yes | Yes | Yes | Yes |
| Team-wide budget safety cap | Yes | Yes | Yes | Yes | Custom |
Yes — 14 days on Starter, Team and Pro. No card required. We do not auto-charge at trial end.
Yes. Upgrades take effect immediately and we prorate the difference. Downgrades take effect at the next billing cycle so you keep what you paid for.
Cards (Visa, Mastercard, Amex). Bank transfer is available on Team and Pro for annual plans. Enterprise customers invoice via PO.
Yes — pay annually and get two months free. We add the discount automatically when you choose annual at checkout.
Any staff seat that can log in to your dashboard. External donors and auditors use the separate donor/audit portal and do not count against your user cap — they have their own seat allowance per tier. Bots and integrations also do not count.
Every paid tier includes seats for external reviewers — donors, auditors, board members, compliance officers. They get their own login at app.empobase.com/audit with scoped read-only access to projects you choose. They never see your HR records, internal finance, or unrelated projects. Every action they take is logged. Revoke access in one click when the audit ends. Starter gets 1 seat, Team 5, Pro 15, Enterprise unlimited.
Nothing breaks — you keep working. Overage rates apply on the next invoice: $0.15/GB-month storage, $3/extra user-month on Team, $0.20/GB egress (rarely hit). The dashboard shows your usage so there are no surprises. For most teams, upgrading is cheaper than sustained overage at scale.
Talk to us. Most teams that hit 100 users want a dedicated instance for compliance reasons anyway, so the conversation usually becomes about Enterprise terms rather than seat counts.
Cancel any time. Monthly plans stop at the end of the current period. Annual plans are refundable pro-rata in the first 30 days; after that we credit the unused portion against future invoices.
